Answers to the things artists ask us most, and a direct line to a human when you need one.
Write to support@onedigitalmusic.com. We answer every message, usually within one working day.
Rejected upload, wrong metadata or a store that has not published yet? Send your release ID and we will chase the store directly.
Questions about a withdrawal, a bank detail or a royalty statement are handled by the finance team, usually the same day.
A 16-bit or 24-bit WAV at 44.1kHz or higher. We master and transcode everything the stores need from that one file.
A square JPG or PNG, at least 3000 × 3000 pixels, with no URLs, social handles or store logos on it — stores reject those.
No. We assign them free with every release. If you already have codes, enter them and we will use yours instead.
Open the release in your dashboard and request a takedown. Stores usually remove it within a few days.
Yes. Add co-writers, producers and featured artists to a release and their share is paid out automatically whenever revenue arrives.